Privacy of Personal and Sensitive Information
Integrity Business College will ensure and maintain the privacy of students, staff and contractors at all times.
Regular review of the privacy policies and procedures ensure the practices are implemented. Integrity Business College’s procedures and systems comply with the Australian Privacy Principles (APP). This will enable the ability to deal with enquiries or complaints from individuals about Integrity’s compliance with the APP.
Information that is collected and held
- Contractor/Employee information submitted and obtained from the contractor/employee in connection with applications for work, contracts and other requirements under relevant laws/ regulations.
- Information submitted and obtained from potential, current and past participants at the time of registration/ enrolment for training courses and other sources in connection with the provision of training services.
The information collected and held includes:
- Personal details: name, address, email, phone numbers, company/workplace, position/title (ALL COURSES)
- Personal details: Date of birth, citizenship status, origin, language, disabilities, prior qualifications (ACCREDITED TRAINING ONLY)
This information is collected through online registration, enrolment forms and expression of interest applications. Information that is collected by these methods are filed securely. For accredited training only, this information will be recorded into a password protected student management system.
Purpose for collection of information
- Registration and enrolment into courses (both short and accredited courses)
- Providing information to ensure a better service for the supply of products and services (both short and accredited courses)
- Assessing eligibility for any Government funded/subsidized training (accredited courses only)
- Establishing eligibility to participate in any Government funded/subsidized training, all aspects of enrolment, administration and delivery of qualifications (accredited only)
- Advising your employment service providers of participation and attendance in training (both short and accredited courses)
Disclosure of information
- To conduct the training services (trainers/ assessors and contractors will be provided with information about participants to enable the delivery of products and services.)
- When accessing Government funded/subsidized training personal information can be supplied to ASQA and Australian Government (HESG and DFEEST) agencies, including but not limited to Centrelink, for the purposes of:
- confirming eligibility for a training place
- informing the Government of enrolment in an approved qualification
- informing the Government of completion, non-completion or withdrawal from an approved qualification
- reporting to the National Centre of Vocational Education Research (NCVER) and the VET Student Statistical Collection/Competency Completion Online System (CCOS) on training delivery
- monitoring the service given by Integrity Business College and satisfaction with the Government funded programs
- Government agencies may also disclose personal information to another person, body or agency without consent where authorised or required by law
Individual’s information will not be disclosed to any overseas/ international organisations.
HESG Privacy Statement
Accessing personal information
If information is inaccurate, incomplete or out of date participants must make a request as soon as the issue is identified to ensure efficient corrections are made.
For access to academic results please refer to the policy ‘Participants Access to Records’.
Complaints about any breach of privacy
Breaches will be investigated thoroughly by the Operations Manager and/or Managing Director. Improvement notes will be recorded and procedures to be implanted in accordance with any findings.
Anonymity and pseudonymity
If short course participants wish to enrol under a pseudonym, they must be aware that any certificates/ statements will be issued to this name.
Use of personal information for marketing purposes
Entry into this system will allow marketing materials and newsletters to be emailed directly to individuals. Every email sent will allow individuals to unsubscribe from such material. Consequently, the individual will not receive any further marketing material sent via the CRM.
Quality of personal information collected
Personal information security, protection and disposal
Databases holding personal information are password protected to ensure authorised access only is gained.
Hardcopy documents containing personal information is secured within locked storage facilities at all times. Only authorised persons can gain access to these facilities.
Virus and firewall protection software is enabled on computer systems to prevent any situations of attacks, viruses and disabling of computer systems.
Any personal information that is not required to be held for the purposes of audit or records management will be disposed of in accordance with both the Federal and relevant State Privacy Acts, and adheres to the principles referred to in those Acts.
Integrity must ensure that all records are retained relating to participation in training and relating services for seven (7) years after their completion/ withdrawal. These records must be available for audit purposes.
Integrity must also retain client records for attainment of units of competency and qualifications for a period of thirty (30) years
Records will be disposed of in accordance with the Public Records Act 1973. Records destruction will be secure, irreversible, safe and environmentally friendly. The most common disposal method is shredding.
DVS – Document Verification Service
Integrity Business College is a registered user of the Commonwealth’s Document Verification Services (DVS).
These are managed by the Department of Home Affairs and your personal information is protected in accordance with the Privacy Act 1988 (Cth).
The DVS use encryption and authorisation procedures approved by the Australian Signals Directorate to ensure data protection, security and confidentiality. The DVS checks whether the biographic information on your identity document matches the original record. The result will simply be a “yes” or “no”. The DVS does not check facial images.
In most circumstances, the DVS will be used to verify your identity based on your consent. If you choose not to give consent for your identity to be verified in this way, you will be asked to complete an alternate method for verifying your identity that may not be as fast or secure.
More information can be found https://www.idmatch.gov.au/privacy-security