About the Course:

Undertaking an approved Responsible Service of Alcohol (RSA) program gives participants the skills and knowledge necessary to contribute to a safe, enjoyable environment in licensed premises.

Who Should Attend

This course applies to all levels of sales personnel involved in the sale or service and promotional service of alcohol in licensed premises, including the licencee when involved in sales. Those selling and serving alcohol may include:

  • Food and beverage attendants
  • Retail liquor sales persons
  • Winery, brewery and distillery cellar door staff
  • Supplier sales representatives and the licencee

Legal Requirements

Face-to-face RSA training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licences.

Licensees and staff subject to mandatory RSA requirements have one month from the date on which they first sell, offer for sale or serve liquor on the licensed premises to complete an RSA program. They will then need to complete the approved RSA online refresher course within three years of completing their last RSA program.

Course Outcomes

The RSA program covers a range of topics including:

  • Problems associated with excessive consumption
  • Alcohol and the law
  • The question of who is responsible for RSA
  • Facts about alcohol
  • Improving the atmosphere of your premises
  • Handling difficult customers.


  • 4 Hours
  • $75

Where are we Located

Integrity Business College is located right across from the Essendon train station for simple public transport.

Suite 2, Level 1, 902 Mt Alexander Rd, Essendon

Melbourne Campus

For any bookings or questions you might have, please contact us by email: [email protected] or call us: 1300 731 451.

Register Your Interest

Contact Us
Share This